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Refund & Cancellation Policy

Last updated: September 2026

1. Cancellation Before Work Begins

You may request cancellation of a confirmed service at no charge at any time before work, equipment mobilization or rental dispatch has started.

2. Cancellation After Work Has Started

Once work has begun, equipment has been mobilized, or parts or materials have been ordered on your behalf, cancellation fees may apply to cover costs already incurred.

3. Refund Eligibility

Refunds are only applicable in cases where the requested service cannot be completed by our team. Refund eligibility is assessed on a case-by-case basis in line with the signed quotation or service agreement.

4. Diagnostic & Inspection Fees

Diagnostic, survey or inspection fees are non-refundable once the inspection process has been completed.

5. Refund Processing

Any approved refund will be processed within a reasonable timeframe, using the same method as the original payment.

6. Requesting a Cancellation or Refund

To request a cancellation or refund, please contact us using the details on our Contact page, or email info@diamondshine.space.